For short-term rental hosts and the cleaners they work with.
No guessing.
No checking.
Just knowing.
Every turnover gets checked before your next guest walks in. Capture required photos, flag and fix issues, and keep proof saved in one place.
No credit card. Your first 14 days include everything in Chai Verified. After that, keep using Chai free for as long as you like.
Sent here by a host? Here's what Chai is for cleaners.
Hosts and cleaners both use Chai.
The very week I shifted processes through Chai, I stopped feeling on call for every turnover and eliminated every headache related to our previous process.
I also love being able to see pictures because they help me clearly understand each host's expectations for their property.
Your guest should never be your inspector.
Guests don't arrive looking for problems, but one small miss starts them looking. A towel missing, pillows that don't match the listing photos. Nothing is dirty, but a guest who's looking will always find something.
Complaint Risk
The 2am message that the crib was never set out.
Review Risk
Four stars, because it didn't look like the listing photos.
Revenue Risk
Your ranking drops. So do your bookings.
Dispute Risk
No photos, no proof. Your word against theirs.
How hosts check if their rental is guest-ready
Most self-managed hosts fall into one of these patterns. Which one sounds like you?
Check the photos themselves
Scrolling photos between meetings.
Pay someone to check
Paying an inspector or a co-host.
Trust the cleaner
Hoping for the best.
Chai is a different option. You don't review the photos, and you don't pay someone else to.
Based on short-term rental hosts research (n = 37).
How it works
About 15 minutes to set up. Chai builds your checklist from your photos.
- 1
Add your property and reference photos
Chai turns them into your checklist automatically.
- 2
Send your cleaner one link
No app, no login, no training.
- 3
Chai checks the photos and saves the proof
Issues get flagged before your cleaner leaves. Every turnover is timestamped.
Set the standard once, and Chai holds it every time. So guests walk into the place they booked.
No credit card required.
Hosts love Chai
The parts of turnover you've just been living with.
You never saw how the last guest left it.
Before photos and a guest rating at every checkout. Proof for a damage claim, and you know who to welcome back.
Stop texting your cleaner at 11pm with special requests.
Write the note in Chai, and it shows up front and center for the next cleaning.
New booking comes in. Your cleaner already knows.
Chai syncs your Airbnb or PMS calendar automatically so your cleaner always has the latest information.
Never hear "there's no toilet paper" again.
Your cleaner flags what's low as they work. It lands in your dashboard, not a text you'll lose.
Your host dashboard after a turnover
I especially like being able to mark when a property is running low on supplies, which makes communicating with [my manager] quick and simple.
We hear this from some hosts.
"My cleaner is fine. I don't want to mess that up."
And your cleaner probably is fine. The problem shows up the one time a guest complains. Your cleaner says the place was fine. The guest says it wasn't. The photos you have don't show it. You weren't there.
Chai isn't grading your cleaner. It's fixing your inspection process.
The reference photo sets the standard. Change the pillows, update the photo. Nobody has to guess or remember.
Chai replaces the texts, not the trust.
You already send reminders. "Don't forget the crib." Chai puts those in the checklist once, so you stop sending them and they stop trying to remember.
It protects cleaners too.
When a guest claims the place was dirty, your cleaner has timestamped proof they left it right. Right now your cleaner takes the blame.
Cleaners never pay and never sign up.
No app, no password, no account. One link.
Before Chai, I was constantly searching through messages with my hosts trying to find previous tasks, special requests, or property details ... Having all of the notes organized right there is incredibly convenient.
Not sure how your cleaner will take it? Just send them this.
Cleaners love Chai
None of this matters if your cleaner won't use it. So Chai works on any phone, with no app, no password, and no cost to them.
No app. No password.
It saves to their home screen and works for anyone with the link. Rotating teams and last-minute subs just work.
Free for cleaners. Always.
They never see a bill, never enter a card, never create an account.
It won't fill up their phone.
Photos are taken in Chai, so their camera roll stays clear.
They know what to shoot, and when.
A guided checklist built from your reference photos, plus their next five jobs and a full calendar.
It protects them too.
Timestamped proof they left the home guest-ready, if a guest or a host ever says otherwise.
Cleaners never pay for Chai. Only hosts do.
What your cleaner sees.
Simple pricing. Start free.
Every new account starts with 14 days of Chai Verified. No credit card. After that you keep using Chai free unless you upgrade.
Try Chai
always
- 1 property
- Up to 5 reference photos
- Missing photo prevention
- Easy link for your cleaner
Chai Verified
per property
- Up to 50 photos per property
- Verify up to 15 turnovers per month
- Missing photo prevention
- In-app checklist for your cleaner
- iCal sync with Airbnb, PMS, and more
- Timestamped record and shareable PDF report
- 90-day photo storage
4 Founding Host spots left. $10/month for your first property for 12 months.
Get started free14 days included, no card required.
Chai Verified +
based on your needs
- Everything in Chai Verified
- Higher limits for high-volume properties
- More than 50 photos per property
- Priority support
Cleaners always use Chai free. You only pay for the properties you manage.
Frequently Asked Questions
Built by a host & tech exec who wanted peace of mind before check-in.
I'm Ellie, founder of Chai and a vacation rental host. I'm also a senior product executive with 20 years of experience building consumer technology products.
Chai started as Clean-House AI, a way to solve my own turnover-day stress. Cleaner photos helped, but only when they were consistent, complete, and reviewed before the cleaner left. Otherwise, I still felt chained to my phone, trying to catch every missed towel, dirty surface, or forgotten detail before the next guest walked in.
I built Chai to help hosts protect the guest experience, support cleaner relationships, and catch fixable issues before they become guest complaints.
Ellie Fukuda | Founder, Chai
Ready to stop reviewing cleaner photos yourself?
Set up your first property today. Your cleaner needs nothing but a link.
Founding hosts pay $10/month for their first property for 12 months. 4 spots left.
No credit card required.
Want to talk it through first? Book a 30-minute call with Ellie.